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- Diese Veranstaltung hat bereits stattgefunden.
Servicestandard umsetzen mit DIN SPEC 66336 – Q&A
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Freitag, 16. Januar um 12:30 – 13:30
Das Thema
Mit dem Inkrafttreten der Standardverordnung Onlinezugang (OZSV) gelten die 13 Qualitätskriterien des Servicestandards – gebündelt zur DIN SPEC 66336 – als verbindliche Anforderungen für digitale Services und Produkte der öffentlichen Verwaltung. Im Brown Bag Meeting sprechen Robert Tiedt und Urs Bellermann über Ansatz, Scope und praktische Umsetzung.
Der Referent
Robert Tiedt
Robert Tiedt ist Senior Product Manager beim DigitalService des Bundes und leitet dort die Weiterentwicklung des Servicestandards – inklusive der Überführung der Qualitätskriterien in überprüfbare Anforderungen der DIN SPEC 66336 – damit Verwaltungen die Vorgaben der OZSV nutzerzentriert, kollaborativ und praxistauglich in digitale Services übersetzen können.
Der Moderator
Urs Bellermann
Urs Bellermann ist Senior UX Consultant Public bei IBM iX und unterstützt Verwaltungen dabei, ihre Leistungen nutzerzentriert, kooperativ und wirkungsorientiert weiterzuentwickeln.